Posts tagged Apple Support
Having an issue with your iCloud mail? Not able to send iMessages? Is your Photo Stream not showing up on your iPhone? Is it you or is it Apple? There are times where you may not be sure but fortunately Apple has made it easy to check with the Apple System Status website.
Let’s face it: Things go poop. Those things might be your iPhone struggling with sending an iMessage or it could be that Apple is struggling to send anyone’s iMessage. The problem is knowing which one is to blame as the next step you take is very much dependent on it. If you navigate to http://www.apple.com/support/systemstatus/ you can see Apple’s status
on all of their various services. Green is good. Red is bad. Simple but effective.
It’s important to remember that the Apple System Status page is a global perspective, not just a United States perspective. So that means if iMessages can’t be sent in the United Kingdom but can be sent in the United States, it will still show up as red.
At the bottom of the page is a scrolling timeline that shows you when an issue occurred and how Apple is working to address that issue. It also details how long the issue has been occurring. You will also see a link near the timeline where if you are having an issue and everything is green, you can report it to Apple and get support.
Equally as important, Apple has optimised the site to work on a Mac or PC but it also is viewable – and works – from an iPhone, iPad or iPad Mini. So while you are on-the-go in the middle of London and you can’t send that iMessage, you can get the page a quick look and see if everything is okay on Apple’s end.
As you would expect, Apple does not charge to access this page so you can check it whenever you want to get a glimpse into Apple’s systems.
Apple has released an acknowledgement that the sporadic issues with Do Not Disturb are legitimate and are being addressed. On the Apple Support site yesterday, Apple posted article TS4510 which outlines the problem of Do Not Disturb mode staying on even after the scheduled time for it end has passed. The resolution to the issue is interesting:
Do Not Disturb scheduling feature will resume normal functionality after January 7, 2013. Before this date, you should manually turn the Do Not Disturb feature on or off.
What makes this interesting is the “resume normal functionality” statement. Does this mean that whatever this bug is, likely algorithm related, runs its course on 7 January and things return to normal? Or does it mean that we can expect to see a hot patch of some sort for iOS 6 to resolve the issue on 7 January? It really doesn’t matter but the blogosphere is alight with the idea that this will be a software patch – I’m not convinced yet.
A deeper question – and I’d like to hear your thoughts – is why does Apple have a difficult time with the calendar rolling to a new year and Daylight Savings Time? They have been plagued with issues related to one or the other or both in iOS 4, iOS 5 and now iOS 6.
You can read TS4510 here and remember to turn off DND manually between now and the 7th.